Thank you for shopping at E-TECH Office Solutions. We want you to be completely satisfied with your purchase. If you are not entirely happy with your equipment or services, we are here to help.

1. Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Your item needs to have the receipt or proof of purchase.

2. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Exceptions

Some items cannot be returned, including:

• Opened consumable products (e.g., ink cartridges, toner).
• Equipment that has been extensively used or damaged after delivery.
• Custom-configured machines or special orders.

4. Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions on how to return your item to us, contact us at:

• Email: e_tech_pk@hotmail.com
• Phone: +92-51-2828333